Please give us 60 seconds of your time
We want to know how we are doing in your eyes. We want to find out what you like and what you don’t like about our company.
If you will take a quick moment to fill out this easy survey.
DIRECTIONS: After each question, please write the number corresponding to the answer that best reflects your opinion.
*Put N/A if not sure on not applicable.
Very Very
Dissatisfied Satisfied
1 2 3 4 5
- How satisfied are you with the following aspects of Campbell's Carpet Cleaning?
- On time arrival ______
- Courteous on the jobsite ______
- Quality of cleaning job ______
- Responsiveness to your special requests ______
- Responsiveness to problems ______
- Telephone courtesy ______
- Responsiveness of office staff ______
- Schedule availability ______
- Amount of information offered ______
- Overall performance ______
- Payment options ______
- Our reputation ______
- Our experience ______
- Our guarantee ______
- What do you like MOST about Campbell's Carpet ?
- What do you like LEAST about Campbell's Carpet ?
- After using our service, are you more or less likely to use us again?
a. Less likely _______ b. More likely ________
- After using Campbell's Carpet , are you less or more likely to refer someone to us?
a. Less likely ____ b. More likely _____
- Are you aware of the Campbell's Carpet Referral Reward Program?
Yes _____ No _______
Additional Comments:
Name (optional)_____________________________________________
Telephone number _____________________________
May we use your testimonial for promotional purposes? Yes _____ No _____
We read all customer comments. Thank You so much for your time and we hope you have a Wonderful day!